Why we value your privacy
We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.
How we collect information
We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.
We collect your email address when you sign up for one of our newsletters.
What information we hold
- When you contact us by email or through our website, we collect your name, email address, phone number and the company you work for, if you’ve given us that.
- If you sign up for a newsletter, we only collect your email address.
Where we store your information
When you contact us by email or through our website, we store your your information in SpringTime, our Customer Relationship Management (CRM) software. If you sign up for a newsletter, we store your email address in SpringTime, which is the marketing platform we prefer. We chose these systems partly for their commitment to security.
What we use your information for
We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again.
Who has access to information about you
When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.
The steps we take to keep your information private
Where we store your information in third-party services, we restrict access only to people who need it.
The computers we use are all protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.
How to complain
We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact email us at firstname.lastname@example.org or by phone on +44 207 993 8114. If you prefer to write a letter, send your envelope to:
- Heritage Unit 1, Angel House 20-32, Pentonville Road
- N1 9HJ
- United Kingdom
Changes to the policy
If we change the contents of this policy, those changes will become effective the moment we publish them on our website.